Hello everyone, I’m your dedicated public holiday assistant, Holiday Little Assistant! Recently, one of our readers asked me about how to set up holiday hours on RingCentral. If you’re running a business, you know how important it is to manage your call routing during holidays. So, I’ve put together this comprehensive guide to help you set your holiday hours on RingCentral like a pro. Let’s dive in!

RingCentral is a powerful communication platform that helps businesses stay connected with their customers. One of its standout features is the ability to customize call routing and business hours, especially during holidays. Setting up holiday hours ensures that your customers get the right message or are redirected to the appropriate team, even when your office is closed. It’s a small but crucial detail that can make a big difference in customer satisfaction.

Why Should You Set Holiday Hours on RingCentral?

Before we get into the nitty-gritty of how to set holiday hours, let’s talk about why it’s important. Holidays are a time when most businesses are closed, but that doesn’t mean your customers stop trying to reach you. Without proper call routing, your customers might be left listening to a generic voicemail or, worse, no response at all. By setting up holiday hours, you can:
– Provide clear information about your availability.
– Redirect calls to an emergency line or an on-call team.
– Play a customized greeting to let customers know when you’ll be back.
– Maintain a professional image even when your team is out of the office.

How to Set Holiday Hours on RingCentral

Setting up holiday hours on RingCentral is super easy. Here’s a step-by-step guide to help you through the process:
1. **Log in to Your RingCentral Account**: Start by logging into your RingCentral admin portal.
2. **Go to Call Handling & Forwarding**: Navigate to the “Phone System” tab and select “Groups & Settings.” From there, choose the auto-attendant or call queue you want to update.
3. **Set Up Holiday Hours**: Look for the “Holiday Hours” section and click “Add Holiday.” You can choose specific dates or recurring holidays.
4. **Customize Your Greeting**: Record a special holiday greeting or use a pre-recorded one to let callers know you’re closed.
5. **Set Call Routing**: Decide where calls should go during the holiday. You can send them to voicemail, an on-call team, or even a different department.
6. **Save Your Settings**: Once everything is set up, don’t forget to save your changes. That’s it! Your holiday hours are now ready to go.

Common Questions About Setting Holiday Hours on RingCentral

**Can I set up recurring holidays?**
Yes! RingCentral allows you to set recurring holidays, so you don’t have to manually add them every year.

**What happens if I forget to set holiday hours?**
If you don’t set holiday hours, your calls will follow your regular business hours settings, which might lead to confusion for your customers.

**Can I use a custom greeting for holidays?**
Absolutely! RingCentral lets you record a custom holiday greeting to give your callers a personalized experience.

**Will holiday hours affect my call queue?**
Yes, holiday hours will override your regular call queue settings, so make sure your routing is set up correctly.

**Can I test my holiday settings?**
Yep! RingCentral allows you to test your auto-attendant and call routing settings before they go live.

In summary, setting holiday hours on RingCentral is a must for any business that wants to maintain professionalism and keep customers informed during holidays. With just a few clicks, you can ensure that your calls are handled smoothly, even when your team is out celebrating.

Faqpro Thank you for reading, I hope this article can help you fully understand how to set holiday hours on RingCentral. If you have more questions, feel free to reach out to us. Happy holidays!